FAQ

Frequently Asked Questions (FAQ)

📦 Orders & Shipping

Do you ship to my country?

Yes! While our primary market is Australia, we also process and deliver orders to the United States, Canada, and European countries.

How much does shipping cost?

  • Australia: Standard Shipping is AUD $9.95 (or FREE on orders over AUD $80).

  • United States & Canada: Standard Shipping is AUD $14.95 (or FREE on orders over AUD $120).

  • Europe & UK: Standard Shipping is AUD $12.95 (or FREE on orders over AUD $100).

How long will it take to receive my order?

Order processing takes 1–2 business days. Estimated total delivery times are:

  • Australia: 4–8 business days.

  • United States & Canada: 6–11 business days.

  • Europe & UK: 5–10 business days.

How can I track my order?

Once your package is dispatched, you will automatically receive an email with your unique tracking number and a direct link to track your order.

💳 Payments & Currency

What currency will I be charged in?

All transactions are processed in Australian Dollars (AUD). If your local card currency is different, your bank will automatically convert the amount at checkout.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express) and secure payment options like PayPal and Apple Pay.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You have 30 days from the day you receive your package to initiate a return. Items must be unused and in their original packaging.

What if my item arrives damaged or defective?

If your product is defective or damaged during transit, please contact us immediately at support@mavoraglow.com with your order number and photos/videos of the issue. We will arrange a free replacement or a full refund at no cost to you.

Who pays for return shipping if I change my mind?

If you wish to return an item because you changed your mind, you will be responsible for paying the return shipping costs.

📩 Customer Support

How can I contact Mavora?

Our support team is always here to assist you!

  • Email: support@mavoraglow.com

  • Phone: +33753644908

  • Business Address: 10 rue Stanislas, Wissembourg, 67160, France

  • Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST / CET). We aim to respond within 24–48 hours.