Refund policy

Mavora

Primary Market: Australia (AUD) | Worldwide Shipping (USA, Canada, Europe)

Address: 10 rue Stanislas, Wissembourg, 67160, France

Contact Page: https://mavoraglow.com/pages/contact

30-Day Easy Returns Guarantee

At Mavora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free 30-day return process for our customers in Australia and worldwide.

Return Policy Overview

Return Window: You have 30 days from the date you receive your package to initiate a return.
Item Condition: To be eligible for a return, items must be unused, unwashed, in their original condition, and returned in the original packaging with all tags and accessories included.
Proof of Purchase: A valid receipt, order number, or proof of purchase is required for all returns.

Return Shipping Costs

We believe in complete transparency regarding return fees:

Defective, Damaged, or Incorrect Items: Free of charge. If your item arrived damaged during transit, defective, or incorrect, Mavora will cover 100% of the return shipping costs or issue a free replacement immediately.
Customer Remorse / Change of Mind: If you wish to return an item because you changed your mind, ordered the wrong size/model, or no longer need it, the customer is responsible for the actual cost of return delivery. Original shipping fees (if any) are non-refundable.

How to Initiate a Return

Contact Us: Email our support team at support@mavoraglow.com with your Order Number and the reason for your return (please attach photos if the item is damaged or defective).
Get Instructions: Our team will review your request within 1–2 business days and provide you with a return authorization and the exact return warehouse address.
Pack Your Item: Securely pack the item in its original packaging along with all documentation and accessories.
Ship It Back: Send the package via a tracked postal or carrier service and share the tracking number with us so we can monitor its progress.

Refund Process & Timeline

Inspection: Once your return is delivered to our facility, our team will inspect the item within 2 business days to ensure it meets our return criteria.
Approval & Processing: Upon approval, your refund will be processed automatically to your original payment method (e.g., Credit Card, PayPal).
Refund Credit Timeframe: Refunds usually take 5–7 business days to appear on your bank statement or card balance, depending on your financial institution.

Exchanges

Would you like to exchange an item for a different color, size, or model? Simply contact us at support@mavoraglow.com, and our support team will guide you through an easy exchange procedure.

Non-Returnable Items

For hygiene and safety reasons, certain categories of products cannot be returned once opened or used (unless defective). These items will be clearly marked on their respective product pages.