Shipping policy

Shipping Policy

Mavora

https://mavoraglow.com

Primary Market: Australia (AUD)

Secondary Markets: United States, Canada, Europe

Email: support@mavoraglow.com

Phone: +33753644908

Address: 10 rue Stanislas, Wissembourg, 67160, France

Contact Page: https://mavoraglow.com/pages/contact

Overview

At Mavora, we provide reliable worldwide shipping. Our primary focus is serving customers across Australia, but we also process and deliver orders to the United States, Canada, and European countries.

All prices on our store and during checkout are processed in Australian Dollars (AUD).

Delivery Options & Regional Breakdown

To ensure full transparency for our customers and review platforms, please refer to the delivery timeframes and shipping costs for each region below:

Region	Order Cutoff Time	Order Handling Time	Transit Time	Estimated Total Delivery	Standard Shipping Fee	Free Shipping Threshold
Australia (Primary Market)	5:00 PM (AEST)	1–2 Business Days	3–6 Business Days	4–8 Business Days	AUD $9.95	Free on orders over AUD $80
United States & Canada	5:00 PM (AEST)	1–2 Business Days	5–9 Business Days	6–11 Business Days	AUD $14.95	Free on orders over AUD $120
Europe & UK	5:00 PM (AEST)	1–2 Business Days	4–8 Business Days	5–10 Business Days	AUD $12.95	Free on orders over AUD $100

(Note: Handling and transit days are calculated Monday through Friday, excluding public holidays).

Carrier Services

We work with trusted international logistics providers to ensure safe and tracked delivery:

Australia: Australia Post, Aramex Australia
North America: USPS, UPS, FedEx
Europe: DHL Express, La Poste / Colissimo

Customs, Taxes & Import Duties

Australia: Orders shipped to Australia include relevant taxes at checkout where applicable.
International Orders (USA, Europe, North America): Depending on your destination country's regulations, international orders may be subject to local import duties, VAT, or customs clearance fees upon arrival. These charges are the responsibility of the recipient.

Order Tracking

Once your package is dispatched, you will automatically receive a shipping confirmation email containing your tracking number.

You can track your delivery at any time via our Track Your Order page.

Delivery Issues & Support

If your package is delayed, damaged, or lost in transit, please contact our support team immediately so we can open an investigation with the carrier and resolve the issue for you.